A softphone is a software application that allows users to make and receive phone calls using a computer or mobile device, as opposed to a traditional hardware phone. Softphones are typically used with a headset and microphone, and they can be used to make calls over the internet, a private network, or a traditional phone line. Because softphones are software-based, they offer a number of advantages over hardware phones, including:
- Lower cost: Softphones are often less expensive than hardware phones, as they do not require the purchase of physical equipment.
- Greater flexibility: Softphones can be used on any computer or mobile device with an internet connection, making them ideal for remote workers or businesses with multiple locations.
- Increased features: Softphones often offer a wider range of features than hardware phones, including call recording, call forwarding, and video conferencing.
Although softphones have many inherent advantages, there are also some potential drawbacks to consider, such as:
