Live chat is an online customer service channel that allows businesses to communicate with their customers in real-time. It is typically offered through a website or mobile app, and it enables customers to chat with a live representative from the business. Live chat can be used to answer questions, provide support, or resolve issues.
Live chat is an important customer service tool for a number of reasons. First, it allows businesses to provide immediate support to their customers. This can help to improve customer satisfaction and loyalty. Second, live chat can be used to resolve issues quickly and efficiently. This can help to reduce the cost of customer service and improve the overall customer experience. Third, live chat can be used to track customer interactions. This data can be used to improve the quality of customer service and identify areas for improvement.
