Call forking is a telephony feature that allows a PBX (Private Branch Exchange) to handle incoming calls more efficiently. When a call comes in, the PBX can forward it to multiple destinations simultaneously. This can be useful for distributing calls to a team of customer service representatives or for providing callers with a variety of options, such as sales, support, or billing.
Call forking has several benefits. It can improve customer service by ensuring that callers are connected to the right person or department quickly and efficiently. It can also increase sales by giving callers the option to speak to a sales representative immediately. Additionally, call forking can help businesses save money by reducing the number of unanswered calls.
